![](https://www.tumblr.com/widgets/share/tool?posttype=photo&canonicalUrl=https%3A%2F%2Fwww.larusi.com%2Faxs%2Findex.php%3F%2Falbums%2Fordering-returns%2F&content=https%3A%2F%2Fwww.larusi.com%2Faxs%2Fi.php%3F%2F002%2F788%2F007%2Flarge.1749729053.jpg&caption=%3Cp%3E%3Cstrong%3E%3Ca href="https%3A%2F%2Fwww.larusi.com%2Faxs%2Findex.php%3F%2Falbums%2Fordering-returns%2F" title="Ordering & Returns"%3EOrdering & Returns%3C/a%3E%3C/strong%3E%3C/p%3E%3Cp%3E%3Ch3%3EOrdering%2C+delivery+and+returns%3Cbr%3E%3C%2Fh3%3E%3Cbr%3E%3Cbr%3E%3Ch3%3EVINTAGE%2FQUALITY%3C%2Fh3%3E%3Cbr%3EA+large+portion+of+our+stock+consists+of+unique+one-offs+vintage+items%2C+hence+wear+and+signs+of+usage+must+be+expected.+We+strive+to+provide+items+in+good+to+excellent+condition.+While+we+try+to+precisely+describe+each+piece+and+can+provide+high+resolution+images%2C+please+bear+in+mind+that+a+photo+and+a+description+are+only+a+representation+at+best.%3Cbr%3E%3Cbr%3E%3Cbr%3E%3Ch3%3ESHIPPING%3C%2Fh3%3E%3Cbr%3EFor+non-online+orders+%28such+as+rugs%2C+found+objects+%E2%80%A6%29%2C+please+e-mail+us+your+full+delivery+address+and+we+will+send+you+all+the+information+relating+to+the+shipping+of+the+item.%E2%80%A8For+online+orders%2C+the+charges+for+standard+delivery+are%3A%0A%3Cbr%3EUK%3A+%C2%A312%3Cbr%3E%E2%80%A8EU%3A+%C2%A322%E2%80%A8%3Cbr%3EUS%3A+%C2%A335%3Cbr%3E%3Cbr%3E%E2%80%A8Rest+of+the+world%3A+please+e-mail+us+and+we%E2%80%99ll+get+a+quote+based+on+your+location.%3Cbr%3E%3Cbr%3EThe+above+estimates+do+not+take+into+account+the+effects+The+United+Kingdom+leaving+the+European+Union%2C+%E2%80%98Brexit%E2%80%99%2C+may+have+upon+our+ability+to+make+deliveries+speedily+and+timely.%3Cbr%3E%3Cbr%3EIf+you+have+any+specific+questions+regarding+shipments+and+deliveries%2C+please+contact+us+on%3A%C2%A0%3Ca+href%3D%22mailto%3Ainfo%40larusi.com%22+target%3D%22%22%3Einfo%40larusi.com%3C%2Fa%3E%C2%A0%C2%A0We+aim+to+ship+items+listed+in+stock+within+2+-+3+working+days+of+receiving+your+confirmed+order.+Shipping+is+made+by+courier+and+requires+the+recipient%E2%80%99s+signature%2C+so+please+make+sure+that+someone+will+be+there+to+take+the+delivery+of+the+parcel.+When+your+order+is+shipped%2C+we+notify+you+by+e-mail+and+give+you+the+shipping+tracking+no.+It+is+the+client%E2%80%99s+responsibility+to+track+the+progress+of+their+delivery.+Larusi+does+not+accept+liability+for+any+delivery+instructions+you+may+give+to+the+delivery+company.%3Cbr%3E%3Cbr%3EBy+placing+an+order+with+us%2C+you+will+be+deemed+to+have+read%2C+understood+and+agreed+to+our+Terms+and+Conditions.+If+you+have+questions+or+are+unclear+about+any+aspect+of+these+terms%2C+please+contact+us+before+placing+an+order+%28on%3A%C2%A0%3Ca+href%3D%22mailto%3Ainfo%40larusi.com%22+target%3D%22%22%3Einfo%40larusi.com%3C%2Fa%3E%C2%A0%29.+Please+note+that+all+items+are+delivered+DDU+%28delivered+duties+unpaid%29%3B+if+your+products+are+shipped+to+a+destination+outside+of+the+UK%2C+import+duties+and+local+sales+taxes+may+be+applied%3B+they+are+not+included+in+our+charges.+Risk+of+loss+or+damage+to+the+products+shall+pass+to+you+at+the+time+of+delivery.%C2%A0%3Cbr%3E%3Cbr%3E%3Cbr%3E%3Ch3%3ERETURNS%3C%2Fh3%3E%3Cbr%3EWe+want+you+to+be+delighted+with+your+purchase.+However%2C+if+you+are+not+entirely+happy%2C+you+may+return+the+item+to+us+within+28+days+of+receipt.+You+must+notify+us+by+e-mail+within+14+days+of+receipt+of+your+order.+Any+feedback+on+why+you+are+returning+the+item+would+be+very+helpful.%0A%3Cul%3E%3Cli%3EAll+returns+must+be+sent+to+us+via+courier+or+registered+mail.+You+must+e-mail+us+the+tracking+no.+and+the+courier+company+you+are+sending+the+item+back+with.+Please+ensure+that+all+returned+items+are+clearly+marked+as+Returns.+We+are+not+responsible+for+items+lost+or+damaged+in+transit+to+us.%3C%2Fli%3E%3Cbr%3E%3Cli%3EFor+returns+from+outside+the+UK+and+the+EU%2C+please+mark+your+shipment+as+%E2%80%9CBritish+Returned+Goods%E2%80%9D+on+any+customs+or+postal+forms+to+avoid+potential+customs+duties+and+taxes+being+incurred.%3C%2Fli%3E%3Cbr%3E%3Cli%3EReturns+must+be+sent+back+in+their+original+packaging+with+their+invoice%2C+in+perfect+condition+with+their+tags.+Larusi+will+not+accept+the+return+of+products+that+have+been+used%2C+soiled%2C+damaged%2C+stained+or+washed.+Returns+that+do+not+meet+our+policy+will+not+be+accepted+and+will+be+returned+to+the+client+at+their+own+cost.+Items+not+returned+in+their+original+packaging+will+not+be+refunded.%3C%2Fli%3E%3Cbr%3E%3Cli%3EOnce+we+have+received+the+returned+item%2C+please+allow+3+working+days+for+us+to+process+your+request+and+let+you+know.+Once+we+confirm+that+the+returned+item+complies+with+the+relevant+provisions+of+return%2C+we+will+refund+the+client+within+14+days.+Please+note+that+any+delivery+costs+paid+will+not+be+reimbursed.+We+will+reimburse+the+paid+amount+for+the+item+and+not+the+initial+shipping+charge.+Shipping+charges+are+non-refundable+unless+the+item+is+faulty.%3C%2Fli%3E%3Cbr%3E%3Cli%3ELarusi+reserves+the+right+to+reject+returns+at+our+own+discretion+%28such+as+if+goods+are+returned+in+an+unacceptable+condition%29.+In+the+instance+your+return+is+not+accepted%2C+it+will+be+returned+back+to+you.%3C%2Fli%3E%3Cbr%3E%3Cli%3ESale+items+and+orders+placed+during+promotions+are+not+eligible+for+a+return+or+an+exchange+unless+faulty%2C+so+please+choose+carefully+and+ask+us+questions+before+purchasing+during+a+sale+or+promotion.%3C%2Fli%3E%3Cbr%3E%3Cli%3ERefunds+will+be+made+against+the+original+payment+card+or+payment+method.%3C%2Fli%3E%3Cbr%3E%3Cli%3EIf+you+are+returning+a+faulty+product+for+a+refund+or+replacement+in+accordance+with+these+Terms%2C+we+will+refund+you+the+price+you+paid+for+the+product%2C+including+the+delivery+cost.%3C%2Fli%3E%3C%2Ful%3E%0A%3C/p%3E){kind=link}
Ordering & Returns
Ordering, delivery and returns
VINTAGE/QUALITY
A large portion of our stock consists of unique one-offs vintage items, hence wear and signs of usage must be expected. We strive to provide items in good to excellent condition. While we try to precisely describe each piece and can provide high resolution images, please bear in mind that a photo and a description are only a representation at best.
SHIPPING
For non-online orders (such as rugs, found objects …), please e-mail us your full delivery address and we will send you all the information relating to the shipping of the item. For online orders, the charges for standard delivery are:
UK: £12
EU: £22
US: £35
Rest of the world: please e-mail us and we’ll get a quote based on your location.
The above estimates do not take into account the effects The United Kingdom leaving the European Union, ‘Brexit’, may have upon our ability to make deliveries speedily and timely.
If you have any specific questions regarding shipments and deliveries, please contact us on: info@larusi.com We aim to ship items listed in stock within 2 - 3 working days of receiving your confirmed order. Shipping is made by courier and requires the recipient’s signature, so please make sure that someone will be there to take the delivery of the parcel. When your order is shipped, we notify you by e-mail and give you the shipping tracking no. It is the client’s responsibility to track the progress of their delivery. Larusi does not accept liability for any delivery instructions you may give to the delivery company.
By placing an order with us, you will be deemed to have read, understood and agreed to our Terms and Conditions. If you have questions or are unclear about any aspect of these terms, please contact us before placing an order (on: info@larusi.com ). Please note that all items are delivered DDU (delivered duties unpaid); if your products are shipped to a destination outside of the UK, import duties and local sales taxes may be applied; they are not included in our charges. Risk of loss or damage to the products shall pass to you at the time of delivery.
RETURNS
We want you to be delighted with your purchase. However, if you are not entirely happy, you may return the item to us within 28 days of receipt. You must notify us by e-mail within 14 days of receipt of your order. Any feedback on why you are returning the item would be very helpful.
- All returns must be sent to us via courier or registered mail. You must e-mail us the tracking no. and the courier company you are sending the item back with. Please ensure that all returned items are clearly marked as Returns. We are not responsible for items lost or damaged in transit to us.
- For returns from outside the UK and the EU, please mark your shipment as “British Returned Goods” on any customs or postal forms to avoid potential customs duties and taxes being incurred.
- Returns must be sent back in their original packaging with their invoice, in perfect condition with their tags. Larusi will not accept the return of products that have been used, soiled, damaged, stained or washed. Returns that do not meet our policy will not be accepted and will be returned to the client at their own cost. Items not returned in their original packaging will not be refunded.
- Once we have received the returned item, please allow 3 working days for us to process your request and let you know. Once we confirm that the returned item complies with the relevant provisions of return, we will refund the client within 14 days. Please note that any delivery costs paid will not be reimbursed. We will reimburse the paid amount for the item and not the initial shipping charge. Shipping charges are non-refundable unless the item is faulty.
- Larusi reserves the right to reject returns at our own discretion (such as if goods are returned in an unacceptable condition). In the instance your return is not accepted, it will be returned back to you.
- Sale items and orders placed during promotions are not eligible for a return or an exchange unless faulty, so please choose carefully and ask us questions before purchasing during a sale or promotion.
- Refunds will be made against the original payment card or payment method.
- If you are returning a faulty product for a refund or replacement in accordance with these Terms, we will refund you the price you paid for the product, including the delivery cost.